Shipping & Returns
The shipping cost depends on your order's price, destination and shipping method.Usually the shipping Charge is $0-20per package.
Free Economic Express：$0 (will take 10-15 days)
Fast Express：$20 (will take 4-6days)
Please choose the right express delivery according to your needs.
Orders processing:Monday — Saturday. (Orders placed on Sunday would be processed next Monday.)
All size backdrops are seamless and will be sent by folded.
Returns & exchanges
If your item arrives with production defects or flaws, there is no need to return. We can arrange a replacement.
Please contact our customer service (firstname.lastname@example.org) in time and upload the detailed photo, thank you.
NOTE: If you want to cancel an order, please contact within 6 hours of placing the order, otherwise the order that has been put into production cannot be cancelled, and the order that has already been shipped cannot be cancelled too. If you are not sure whether it can be received in time, please ask our customer service first.
The following items can't be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders, because the personalized products are made-to-order based on the options you select. So, no exchanges or returns will be accepted once your order goes into production.
Conditions of return
We will process your order in 24 hours after your order is placed. If you want to cancel your order, please contact us to request cancellation via email@example.com within 24 hours after your order is placed.
However, if the product you ordered is already in production, the refund will be deducted an additional 25% of the order value, and if the product you ordered has been produced and shipped, in addition to the 25% deduction of the order value, the shipping fee will be deducted.
If the items you ordered arrive with production defects or those that have been damaged during packing and transit, please contact us to get the items replaced, or returned for a refund within 7 days.