Help & FQA – Mocsicka Party
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Help & FQA

Can I cancel my order?

We often start processing your order within 24 hours after receiving your order. If you want to cancel the order, please email us, and we will try to cancel the order for you, but if your package has been shipped, printed by the vendor, unfortunately, your order can not be canceled. If you still insist to cancel your order, you would have to pay 25% of the order price for the printed item as cancellation fee.

I have files can be printed directly, how to send to you?

Please tell us the size you want. The pixel of the picture is best more than 3000px * 3000px, or the resolution at least 300dpi, otherwise the print will be blurry.

Turnaround time?

1st Poof / 1 - 3 business day. 

Revisions /within 1 business day (up to 3 revisions included)

Printing / 2-4 DAYS from the time of final approval.

Shipping  / Free! Shipping from Jangsu, China by DHL

Shipping to United States is 2-5 business  days by DHL;

International Shipping is 5-10 business days (expected USA) by DHL. 

About size?

The 6x4' is popular for dessert tables, 8'x8' is ideal for photos of 2-4 people and the 8'x10' is perfect for 4-6people. Bigger sizes available!

How to hang?

We provide top pole pocket and grommets.

How to remove wrinkles?

All our backdrops are made of polyester. It was Washable and Durable. In order to facilitate transport and packaging, item sent folded. So Resulting in crease . There are 2 recovery methods:

1.Roll it up tightly with a cylinder and then just waiting for 2 to 4 days. The wrinkles and crease are almost removed.

2.You can iron the back surface with steam iron but not dry iron. Iron it with low heat. Do not iron the front.

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